299bat Privacy Policy

1.Introduction

Welcome to the 299bat Privacy Policy. 299bat ("we", "us", "our", "the Platform") is committed to protecting the personal data of every player who uses our platform. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use the 299bat website, mobile app, and all associated services.

By registering an account on 299bat or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal data, please stop using the platform and contact our support team to close your account.

2.Data We Collect

299bat collects personal data in two ways: information you provide directly to us, and information collected automatically when you use the platform.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification).
• Mobile phone number and email address (used for account communication and security).
• Mobile banking account details (Bkash, Nagad, or Rocket) for processing deposits and withdrawals.
• Identity verification documents such as a National ID card or passport, when requested.
• Any information you provide when contacting our support team.

Information collected automatically:

• Device information including device type, operating system, and browser type.
• IP address and approximate geographic location.
• Session data including login times, pages visited, and features used.
• Game activity data including bets placed, games played, and transaction history.
• Cookie and tracking data as described in Section 7 of this policy.

3.How We Use Your Data

The personal data collected by 299bat is used for the following purposes:

299bat will never use your personal data for any purpose not listed above without first obtaining your explicit consent.

4.Legal Basis for Processing

299bat processes your personal data on the following legal grounds:

• Contractual necessity: Processing your data is necessary to fulfil our obligations to you under the Terms and Conditions — including operating your account, processing payments, and providing access to games.
• Legal obligation: We are required to collect and retain certain data to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: We process certain data — such as device and session data — to protect the security of the platform, prevent fraud, and improve our services.
• Consent: Where we rely on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting your account.

5.Data Sharing

299bat does not sell, rent, or trade your personal data to any third party. We may share your data in the following limited circumstances:

• Service providers: We work with trusted third-party service providers who assist us in operating the platform — such as payment processors, identity verification services, and IT infrastructure providers. These providers are contractually bound to handle your data securely and only for the purposes we specify.
• Legal requirements: We may disclose your personal data to law enforcement authorities, regulators, or courts if we are legally required to do so, or if we believe disclosure is necessary to protect the rights, property, or safety of 299bat, our players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and the new privacy arrangements that apply.

6.Payment Data

All financial transactions on 299bat are processed through Bkash, Nagad, and Rocket. When you make a deposit or request a withdrawal, your payment details are transmitted directly to the relevant mobile banking provider through their secure API.

• 299bat does not store your full mobile banking PIN or password on our servers at any time.
• Transaction records — including amounts, dates, and reference numbers — are retained for a minimum of five years to comply with financial record-keeping obligations.
• All payment data in transit is protected using TLS encryption.
• Withdrawals are only processed to a mobile banking account registered in the same name as your 299bat account, which helps protect against unauthorised withdrawals.

7.Cookies and Tracking

299bat uses cookies and similar tracking technologies to improve your experience on the platform. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that help protect your account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience on 299bat.
• Analytics cookies: Help us understand how players use the platform so we can improve features and fix issues. Data collected through analytics cookies is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the 299bat platform.

8.Data Retention

299bat retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business needs.

• Account data: Retained for the duration of your account and for a minimum of five years after account closure.
• Transaction records: Retained for a minimum of five years to comply with financial regulations.
• Identity verification documents: Retained for the period required by applicable law, typically five years after the end of the business relationship.
• Support correspondence: Retained for three years after the last interaction.
• Analytics data: Retained in anonymised form for up to two years for platform improvement purposes.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention procedures.

9.Your Privacy Rights

As a 299bat player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team:

10.Data Security

299bat takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and the 299bat platform is encrypted using TLS (Transport Layer Security).
• Personal data stored on our servers is encrypted at rest using industry-standard encryption algorithms.
• Access to personal data within 299bat is restricted to authorised personnel only, on a need-to-know basis.
• Our systems are monitored continuously for suspicious activity, and security audits are conducted regularly.
• In the event of a data breach that affects your personal data, 299bat will notify you promptly and take immediate steps to contain and remediate the breach.

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password for your 299bat account and never share your login credentials with anyone.

11.Children's Privacy

299bat is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register an account or use any services on 299bat.

If we become aware that we have inadvertently collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on 299bat, please contact us at [email protected] so we can investigate and take appropriate action.

12.Updates to This Policy

299bat may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we handle your personal data, we will make reasonable efforts to notify you via email or an in-platform notification before the changes take effect. Continued use of 299bat after any update to this policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how 299bat protects your personal information.

13.Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 299bat handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly through the 299bat platform after login.
• Response Time: Data-related requests are handled within 30 days. General queries are typically answered within minutes via live chat.